October 23, 2018

Time Warner Santa Clarita – Scam – Ripped Off – Telephone Service Scam

Time Warner Santa Clarita – Scam – Ripped Off – Telephone Service Scam

Time Warner Santa Clarita - Scam - Ripped Off - Telephone Service Scam

Time Warner Santa Clarita - Scam - Ripped Off - Telephone Service Scam


Time Warner Santa ClaritaScam – Ripped Off – Telephone Service Scam” Wow, is the only way I can start this! I know the title is rough “Time Warner Santa Clarita – Scam – Ripped Off – Telephone Service Scam” but it is really the way I “FEEL”. Maybe I should have started it something like “Time Warner Scam” But this really was a local problem or at least ended as a local Santa Clarita problem.  The total lack of customer service… Or customer care.

Time Warner Santa ClaritaSo let me start with a little background where this all started. I am a resident here in beautiful Santa Clarita, CA.  Last August I move to a new condo here in Santa Clarita. When it was time to choose my cable and internet provider, I decided to go with Time Warner. I had heard some really good things about the Road Runner Internet Service. Originally I wanted the FIOS Internet Service, but it wasn’t available in my area. Anyway, needless to say I went with Time Warner Cable.  So about a month after I moved in, I got a call asking me if I would like home telephone service from Time Warner.




I ask simple multiple questions in multiple ways:

Me: “is this a digital phone or is it a hard line phone?” Time Warner: “no, its a hardline”

Me: “is this a modem phone that just runs through the internet” Time Warner: “no”

Me: “are you sure this is a hard line phone and not an internet phone” Time Warner: “no”

You see I didn’t want internet telephone service, I wanted a hard line in my condo. Fine, I said yes I will sign up for Time Warner telephone service.  So about a week or so goes by and there’s FedEx at the door with my new Time Warner Telephone Service, “in a box”.  Now keep in mind Time Warner told me I would receive a package and all I had to do was plug my new phone in my regular phone jacks and activate it… Wrong!

The Time Warner Santa Clarita Scam…

Well I will admit, I was excited getting my package… I opened the box and “BAM”… “A Damn Digital Phone”.  I was so disgusted…  I mean really, I was just pissed! I was so mad I just put the box on the shelf and forgot about it. What can I say, I felt that Time Warner Scammed me, I felt violated, I felt my intelligence was just insulted.

OK, Back to Time Warner Santa Clarita…

Recently my modem went out… “God No Internet!” So I had called Time Warner and they said they were doing work in the area and I knew this was true.  Two days before I got a call saying that my service would be temporarily out because they were working on it. But, the service never returned.  Time Warner support said there was a problem with my Internet Modem and they would have to send somebody out in like two days… I can’t go without internet for two day, let alone one day. So support gave me another option, “go to the Time Warner Office in Santa Clarita”.  Sounds great! It was a lot closer than I had thought, plus I was teaching a class that night less than 1/2 a mile from their local office that night, bonus.

At Time Warner Santa Clarita…

So I go into the office and I meet this kid named “Justin”.  He was a lot of help.  I handed Justin my broken modem and he handed me a new one, “Bam, Nice And Simple”.  It was so simple I had extra time.  So I got to telling Justin story about the whole Time Warner Telephone Service Scam, his answer was to just bring it into the store and drop it off.  Awesome idea! And I did just that…

My Experience at the Time Warner Santa Clarita office…


OMG It's a Scam Alert - Time Warner Santa Clarita - Big Box Of SCAM

OMG It's a Scam Alert - Time Warner Santa Clarita - Big Box Of SCAM

Wow! This is where Time Warner just lost all my respect.  Justin was there again at the local Time Warner Office in Santa Clarita.  I gave him my box and he took it.  He was very pleasant, treated it as no big problem.  So I asked him when would I get my refund all the money I have been paying or a credit for the service that I have never used. He said he couldn’t do refunds or account adjustments.  He explained to me that I would have to write to the “office of the president”, REALLY?! What the heck is that?

OK, Get me a Manager…

So I asked Justin to get me a manager, I need to straighten this out before more time goes by… OMG, here comes Donna… WOW, this chick was rude from the get go! With her head bobbing back and forth and inability to look me in the eyes, just wasn’t cool.  Maybe there was something wrong with her I don’t know.

Donna Just Didn’t Care… And she was RUDE!

Seriously Donna just did not care about my problem and was going to do absolutely nothing to help me and she made that clear! It’s not even worth going into detail about how rude of a person she is. Some people should not be in customer service and some people should not be a manager… Donna should have not been either.  Totally lack of customer service skills and a desire to help.

Now The Call To Time Warner Billing

WOW! What an eye opener… I have to admit, everything that happened at the local Time Warner office, didn’t compare to what happen next.  So I called Time Warner as I was driving off. Stayed on hold for awhile… a long while… Finally customer support, so I explained my entire experience to this lady who answered the phone… What a waste! “I’m sorry sir, I can’t handle this. I will transfer you to someone who can” and don’t forget… “may I place you on hold”.  Really do I have a choice? No I don’t.

Here Comes The Time Warner Super Bitch… Stephanie!

Nobody tells Stephanie why I’m calling or what my concerns were. I had to completely start over and tell the story again. Have you ever notice, each time you tell the story about something that bothered you or upset you… You just get more pissed off and annoyed… Ugh…

Time Warner Super Bitch… Stephanie!

So I am telling my story all over again and of course it was a long one… As you can tell I am pretty long winded.  The entire time, I am getting the feeling she’s not even listening to me. I finished telling my story and there was silence. I said “are you there”, I could hear her click back over. “Yes, I am here”. So she asked me, what do you want me to do… REALLY? I just told you I want a refund for the service I never used. Stephanie the Super Bitches answer “no I’m not going to do that”. Of course I was shocked, I asked to speak with her supervisor, her reply “No, I am the supervisor and I have made my decision”.  I ask her who is your supervisor? She gave me the name and said she is not going to talk to you. I said why, she’s not available…

Never even looked at my account… WOW!

I asked her to look at my account and see the activity on this phone service. She said “NO, I am not going to”. I asked her if she even looked at my account, she stated “NO, I don’t have to. I made my decision and I am not going to issue a refund.”

We are nothing to Time Warner

I have to honestly admit, I have met some rude people in my life and I am sure you have too. But Donna and the Time Warner super bitch Stephanie top them all! It really just shows you that we are nothing to Time Warner. We are nothing to the Time Warner employees. We are just another dollar in there pocket. That really makes me upset.

Just imagine if…

Seriously, just imagine if Donna at the Time Warner Office in Santa Clarita would have just said. “Hey, I can’t do anything at this very moment and I want to help you.  Let me look into it. Can I call you back”. You would have never been reading my thoughts and feelings. What if Stephanie the Time Warner Super Bitch said the same thing… You would not be here reading this.

Thank God for Free Speech…

You have to know, I have a voice, you have a voice and it is your right to be heard! It is not just your right to be heard but it is your obligation to exercise your voice.  Imagine if our Fore Fathers never said a word, what would are America be today?  We live in a new world where we don’t have to deal with being mistreated by companies only out to make a buck! Or scammed you out of a buck!  Time Warner scammed me into signing up with their home telephone service scam. This is my obligation to let people know what happened.  These are my feelings and I can express them anyway I want! And I will!

So Should You!


By the way before posting this, I did infact send an email to these people.  But they had nothing to say… Or didn’t want to say anything.

Thomas Robey  Senior Vice President  Investor Relations Laraine Mancini  Senior Director Investor Relations
Alex Dudley  Vice President  Public Relations alex.dudley@twcable.com Tara Atwood  Manager  Investor Relations IR@twcable.com




Article: Time Warner Santa Clarita – Scam – Ripped Off – Telephone Service Scam
Article Source: Chaz Key
Author: Chaz Key

Time Warner Santa Clarita – Scam – Ripped Off – Telephone Service ScamTime Warner Santa Clarita

About Chaz Key

I am a local SEO here in Los Angeles. I love to write and express myself. Using the power of the internet to educate and motivate. Don't forget to connect with any of the Social Media Sites! The internet is more than just a platform to make money, the internet is a voice to be heard... Chaz Key


  1. Drew Woodley says:

    I feel your pain. Nothing on the earth is worse than trying to get service from the cable company. Root canal is more pleasurable. And more productive. I had cable internet service in Santa Clarita when it first came out. It went down every day at around the same time and then would come back up. It took 3 and a half months to get them to fix it. Each call was a brand new day to them. Frustrating beyond description. And every time I’ve ever had to contact them, the story is the same…

  2. Luanne says:

    Hey Chaz, I don’t have Time Warner in Santa Clarita, but I do have Time Warner cable in Palmdale. So far, its not been too bad. Your candid article as well as your SEO teaching at the Santa Clarita Meetup was enjoyable. Thanks so much, all the best and I hope to see you in Santa Clarita again!

  3. Tom Smith says:

    I have TWC and the phone service fortunately it has not been a problem for me, but…

    I have had my dealings with their SCV customer service (sic) in the past. I thought it might improve when they were no longer the only choice in town, seems not.

    And thanks again for the talk tonight at B&N, like I said, a lot of meat on the bone. I took a lot away from it. Don’t be surprised if you hear from me…………. :)

  4. Doug Hoover says:

    High handed. That is what big companies are that feel they don’t have to care. Without any competition, when a company is granted a monopoly, they don’t have to care.

    I cut my ties with the cable company about a year and a half ago. They kept raising the rates little by little. Finally went strictly internet with Netflix and Hulu.

    And I understand why Chaz wants a real land line. When the next big earthquake hits, all our cell phones will be out of commission for at least a few days. Having a land line is a safety net for when that happens.

    Good luck Chaz!

  5. Paul Wagner says:

    It goes further than Time Warner. You’d get the exact same interaction over at DirectTV. In fact it was so bad with them that Wells Fargo researched them after they tapped my checking account (on Christmas Eve), and filed fraud charges against them. Wow.

    But, your article here, “Time Warner Santa Clarita – Scam – Ripped Off – Telephone Service Scam” tells it like it is.

    I googled time warner “good customer service”: 421,000. Then time warner “bad customer service” 242,000. You’d think they’d want to keep the ratios higher.

    I wonder if are just the money-producing muppets.

  6. Chris says:

    Time Warner in Santa Clarita really needs to step it up! I was recommending a friend in Santa Clarita switch over from AT&T to Time Warner due to the customer service issues she is having with their AT&T service. The Time Warner Customer Service person they were dealing with was giving a load of wrong information claiming they were going to transmit the internet signal to their house via satellite and they couldn’t have a hardwired internal network setup in their house like she wanted! Their sales rep even claimed to be formerly from their tech support office and was confident she knew what she was talking about, what a joke (perfect way to kill customer confidence).
    After seeing that this is a common problem with Time Warner’s Support in Santa Clarita, she’s decided to stick with AT&T rather than deal with a switch over with more problems.
    Are there any DECENT internet service providers in Santa Clarita that have customer service staff that REALLY care for their customers?
    Time Warner Baits and Switches and AT&T puts blocks on their equipment so other VOIP competitor services won’t work. Why are these big guys doing such unethical practices?

  7. Michael Carr says:

    Many large companies have forgotten that they originally built their business by providing great customer support. It seems as if they feel it isn’t necessary anymore to treat their customers with respect and fairness. And every once in a while they treat a powerful man unfairly. Then before they know what hit them, a full blog post was created and distributed to thousands of current customers. It would have been much easier, more economical and more humane for them to just handle your situation more delicately.

  8. Edward says:

    Hey Chaz, this is a good warning for residents from Santa Clarita. Hope the people from Time Warner sees this article and shape up or they will loose clients. A simple customer service etiquette should be in place.

  9. Amanda Mock says:

    It all comes down to poor customer service, and it’s killing some of the bigger companies out there. To many poorly trained individuals doing these jobs that are not coming from a place of service.

    That and I also hate Time Warner as well heh…

    Thanks for the great discussion on SEO btw, I really enjoyed it!

  10. Chaz Key says:

    My voice on the internet has made an impact! What you should understand is that your voice counts and you should use it at any cost!

    So today I received a call from Time Warner. I spoke to a young lady name Angela (I think) out of the Time Warner Corporate office, I am still disappointed. Although Time Warner did give me back my money for telephone service I never used. I told the Time Warner rep that I was still disappointed and she said “what can I do for you?” and I replied “I am not going to ask you for anything, I want you to think of how you treated me and I want you to come up with something”. Her response, “I will give you a week of free service” Really… After what I went through… I laughed. How about maybe just a written apology saying I’m sorry, yes you were scammed and we should have done something sooner… And here’s a year of service… Okay maybe that’s going to far… Just a thought

    I admit I am glad I got my money back. But look at everything I had to go through, just to be heard, just to be taken serious. Time Warner Santa Clarita could have done the same thing and I would never be here telling my story. If it’s a dime or a $120 in my case, you should stand up for yourself. You should fight back. I warned them on all levels that I would tell my story and nobody from Time Warner Santa Clarita or Time Warner Corporate Office took me serious. Now today, weeks later I finally got this resolved. But, honestly I am not happy…

  11. kasor says:

    Time Warner Santa Clarita – Scam – Ripped Off – Telephone Service Scam Pretty nice post. I just stumbled upon your blog and wished to say that I have really enjoyed browsing your blog posts. After all I’ll be subscribing to your feed and I hope you write again very soon!


  1. pligg.com says:

    Scam – Ripped Off Time Warner Santa Clarita – Amazing, read this article… Ouch….

    Can you believe this guy took the time to write this article? Time Warner is a really big company and nobody is never really going to care about what happen to this guy. I get what he is doing, making sure people in Santa Clarita read his message. Anyw…

  2. pligg.com says:

    Time Warner Santa Clarita Shame on you…

    “Time Warner Santa Clarita – Scam – Ripped Off – Telephone Service Scam” this is a crazy article about Time Warner… Really? Time Warner should just give him back his money and move on. we talking about one in one city. Time Warner Santa Clarita, yo…

  3. Time Warner Santa Clarita, Wow…

    Wow, Time Warner Santa Clarita, really pissed on this guy… I really have to agree the tile is rough, “Time Warner Santa Clarita – Scam – Ripped Off – Telephone Service Scam” I think he is getting his point out there. You just don’t know who your p…

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